#Privacy Policy
**Effective Date:** October 30, 2024
**Last Updated:** October 30, 2025
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## Introduction
Welcome to **Tamra.shop** ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website **www.tamra.shop** and use our services.
By using Tamra.shop, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
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## 1. Information We Collect
### 1.1 Personal Information You Provide
When you register, place an order, or interact with our website, we may collect:
- **Contact Information**: Full name, email address, phone number, delivery address
- **Account Information**: Username, password (encrypted), date of birth
- **Payment Information**: Payment method details (processed securely through our payment partners)
- **Order Information**: Purchase history, product preferences, shipping details
- **Communication Data**: Messages, reviews, feedback, and customer support interactions
### 1.2 Information Automatically Collected
When you visit Tamra.shop, we automatically collect certain information:
- **Device Information**: IP address, browser type, operating system, device identifiers
- **Usage Data**: Pages viewed, time spent on pages, click patterns, search queries
- **Location Data**: General location based on IP address (not precise GPS location)
- **Cookies and Tracking Technologies**: See our Cookie Policy section below
### 1.3 Information from Third Parties
We may receive information about you from:
- Payment processors and financial institutions
- Delivery and logistics partners
- Social media platforms (if you connect your account)
- Marketing and analytics partners
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## 2. How We Use Your Information
We use your personal information for the following purposes:
### 2.1 Order Processing and Fulfillment
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Handle returns, exchanges, and refunds
- Communicate about your purchases
### 2.2 Account Management
- Create and manage your account
- Verify your identity
- Provide customer support
- Send important account notifications
### 2.3 Communication and Marketing
- Send promotional emails about new products, special offers, and sales (with your consent)
- Provide personalized product recommendations
- Conduct surveys and gather feedback
- Send newsletters and updates
### 2.4 Website Improvement
- Analyze website usage and performance
- Improve user experience and functionality
- Develop new features and services
- Conduct research and analytics
### 2.5 Security and Fraud Prevention
- Detect and prevent fraudulent transactions
- Protect against unauthorized access
- Ensure compliance with our Terms & Conditions
- Investigate and resolve disputes
### 2.6 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our legal rights and interests
- Enforce our terms and policies
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## 3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information with:
### 3.1 Service Providers
- **Payment Processors**: To process secure transactions
- **Delivery Partners**: To fulfill and deliver your orders
- **Technology Providers**: For website hosting, email services, and data storage
- **Marketing Partners**: For email campaigns and analytics (with your consent)
### 3.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security threats
- Respond to government requests
### 3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
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## 4. Data Security
We implement industry-standard security measures to protect your information:
- **Encryption**: SSL/TLS encryption for data transmission
- **Secure Storage**: Encrypted databases and secure servers
- **Access Controls**: Limited access to authorized personnel only
- **Regular Audits**: Security assessments and vulnerability testing
- **Payment Security**: PCI-DSS compliant payment processing
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
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## 5. Your Privacy Rights
### 5.1 Access and Update
You have the right to:
- Access your personal information
- Update or correct inaccurate data
- Request a copy of your data
**How to Exercise**: Log into your account or contact us at privacy@tamra.shop
### 5.2 Delete Your Data
You can request deletion of your personal information, subject to legal retention requirements.
**How to Exercise**: Contact us at privacy@tamra.shop
### 5.3 Opt-Out of Marketing
You can unsubscribe from marketing communications at any time:
- Click "unsubscribe" in any marketing email
- Adjust preferences in your account settings
- Contact us at privacy@tamra.shop
### 5.4 Cookie Preferences
You can manage cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.
### 5.5 Data Portability
You can request a copy of your data in a portable format.
**How to Exercise**: Contact us at privacy@tamra.shop
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## 6. Cookies and Tracking Technologies
### 6.1 What Are Cookies?
Cookies are small text files stored on your device that help us improve your experience.
### 6.2 Types of Cookies We Use
**Essential Cookies**
Required for website functionality (shopping cart, checkout, login)
**Performance Cookies**
Help us understand how you use our website (analytics, page views)
**Functional Cookies**
Remember your preferences (language, region, saved items)
**Marketing Cookies**
Deliver personalized advertisements and track campaign effectiveness
### 6.3 Managing Cookies
You can control cookies through your browser settings. Visit [www.allaboutcookies.org](http://www.allaboutcookies.org) for instructions.
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## 7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
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## 8. Children's Privacy
Tamra.shop is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@tamra.shop.
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## 9. International Data Transfers
Your information may be transferred to and processed in countries outside Nigeria. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
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## 10. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
**Typical Retention Periods:**
- Account information: Duration of active account + 3 years
- Order history: 7 years (for tax and legal compliance)
- Marketing data: Until you opt-out or withdraw consent
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## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent website notice.
We encourage you to review this Privacy Policy periodically.
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## 12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
**Tamra.shop Privacy Team**
📧 **Email**: privacy@tamra.shop
📧 **General Inquiries**: hello@tamra.shop
📱 **Phone**: [Your contact number]
📍 **Address**: [Your business address], Nigeria
🌐 **Website**: www.tamra.shop
**Response Time**: We aim to respond to all privacy inquiries within 7 business days.
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## 13. Consent
By using Tamra.shop, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
If you do not agree with this Privacy Policy, please discontinue use of our services immediately.
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## 14. Nigerian Data Protection Compliance
Tamra.shop complies with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable Nigerian data protection laws. We are committed to protecting the privacy rights of Nigerian citizens and residents.
Your data is processed lawfully, fairly, and transparently in accordance with Nigerian data protection principles.
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**Thank you for trusting Tamra.shop with your personal information. Your privacy matters to us.**
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*Tamra.shop - Where Quality Meets Affordability*